I feel everyone should work for at least several months in a service position. It certainly gives you a good perspective on life.
In my time between college and my first steady job as a filmmaker, I have so far worked at two movie theaters. First, was that one place I mentioned before that had the one-drink-minimum, and I consider that training for having a difficult client, as my boss was constantly drunk and, inevitably, hard to work with on anything.
Presently, I'm at the theater that puts Job A to shame, since it has a real restaurant menu and full bar. Here, I work as a manager and a bartender. Bartending is great here, because it's just a service bar and I don't deal with customers directly. Managing is a different story, since I'm the first person that a difficult customer wants to see, usually because they think I will comp their tab if they cause enough of a stink.
And its been my time as a manager that has opened my eyes to this fact: The customer is NOT always right. Usually, he's just an asshole.
Case in point: I had a pair of customers demand to see me after a film. The first thing they said was "We want to explain why I didn't leave a tip."
For those of you unaware why this is a terrible thing to do, let me enlighten you.
First off, not leaving a tip is a mean thing to do. Servers only make $2.00/hour in salary, and most of that goes to taxes on the tips they earn, leaving them entirely dependent on the mere handful of coins you WERE going to leave for them as you left. And depending on the establishment, the server may have to tip out the bartender or food runner, meaning they LOSE money when you don't tip. It's an unfortunate reality of the restaurant business that business owners have become accustomed to tips coming by default that they realize they can save money by reducing the hourly rate of their servers while keeping their food affordable. I wish it wasn't the case, but there it is.
Now, not leaving a tip is one thing. Usually we just call you a jerk after you leave and go about the rest of our day having already vented our frustration, and by the time you come back we will have forgotten about it.
However, going to the manager and saying "This is why I didn't leave a tip," that's what elevates you to "Asshole Status." You're just rubbing your rudeness in our faces at that point.
Lesson of the day: Don't be an asshole.